:root {
  --bg: #f6f7f9; --surface: #ffffff; --surface-2: #f0f2f5; --text: #1b1f24; --muted: #5f6b7a;
  --border: #dde2e8; --accent: #2457c5; --accent-soft: #e6edfb;
  --good: #1f8a4c; --good-soft: #e3f4ea; --warn: #b26b00; --warn-soft: #fbf0dc; --bad: #c0362c; --bad-soft: #fbe6e4;
  --radius: 10px; --shadow: 0 1px 2px rgba(16,24,40,.06);
  font-family: Inter, "Segoe UI", system-ui, -apple-system, sans-serif; color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #0f1216; --surface: #171b21; --surface-2: #1e242c; --text: #e7ebf0; --muted: #9aa6b4;
    --border: #2a313b; --accent: #7aa2ff; --accent-soft: #1d2a45;
    --good: #5fcf8e; --good-soft: #15301f; --warn: #f0b457; --warn-soft: #33270f; --bad: #ff8a80; --bad-soft: #3a1a18;
    color-scheme: dark;
  }
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font-size: 14px; line-height: 1.45; }
header.bar { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; padding: 12px 16px; background: var(--surface); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 5; }
header.bar h1 { font-size: 16px; margin: 0 12px 0 0; }
header.bar .spacer { flex: 1; }
main { padding: 16px; max-width: 1280px; margin: 0 auto; }
select, input, textarea, button { font: inherit; color: inherit; }
select, input, textarea { background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: 6px 8px; }
textarea { width: 100%; min-height: 180px; }
button { background: var(--accent); color: #fff; border: 0; border-radius: 8px; padding: 7px 12px; cursor: pointer; }
button.ghost { background: transparent; color: var(--accent); border: 1px solid var(--border); }
button:disabled { opacity: .6; cursor: wait; }
nav.tabs { display: flex; gap: 4px; margin-bottom: 16px; overflow-x: auto; }
nav.tabs button { background: transparent; color: var(--muted); border-radius: 8px; white-space: nowrap; }
nav.tabs button.active { background: var(--accent-soft); color: var(--accent); font-weight: 600; }
.grid { display: grid; gap: 12px; }
.kpis { grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); margin-bottom: 16px; }
.cols-2 { grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px; box-shadow: var(--shadow); min-width: 0; }
.card h3 { margin: 0 0 10px; font-size: 14px; }
.kpi .label { color: var(--muted); font-size: 12px; }
.kpi .value { font-size: 24px; font-weight: 650; font-variant-numeric: tabular-nums; }
.kpi .sub { color: var(--muted); font-size: 12px; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 7px 8px; border-bottom: 1px solid var(--border); vertical-align: top; }
th { color: var(--muted); font-weight: 600; font-size: 12px; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
tr.click { cursor: pointer; } tr.click:hover { background: var(--surface-2); }
.scroll { overflow-x: auto; }
.pill { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 12px; background: var(--surface-2); color: var(--muted); }
.pill.hot, .pill.bad { background: var(--bad-soft); color: var(--bad); }
.pill.warm, .pill.warn { background: var(--warn-soft); color: var(--warn); }
.pill.cold { background: var(--accent-soft); color: var(--accent); }
.pill.good { background: var(--good-soft); color: var(--good); }
.score { font-weight: 650; font-variant-numeric: tabular-nums; }
.score.good { color: var(--good); } .score.warn { color: var(--warn); } .score.bad { color: var(--bad); }
.bars { display: flex; align-items: flex-end; gap: 3px; height: 120px; }
.bars .b { flex: 1; background: var(--accent); border-radius: 3px 3px 0 0; min-height: 2px; position: relative; }
.bars .b .m { position: absolute; bottom: 0; left: 0; right: 0; background: var(--bad); border-radius: 3px 3px 0 0; opacity: .8; }
.hbar { display: grid; grid-template-columns: minmax(90px, 40%) 1fr auto; gap: 8px; align-items: center; margin: 4px 0; }
.track { background: var(--surface-2); border-radius: 4px; height: 10px; overflow: hidden; }
.fill { background: var(--accent); height: 100%; }
.hbar .track { height: 10px; }
.cmp { display: grid; grid-template-columns: minmax(120px, 35%) 1fr auto; gap: 8px; align-items: center; margin: 6px 0; }
.cmp .track { position: relative; background: var(--surface-2); height: 12px; border-radius: 6px; }
.cmp .mine { position: absolute; left: 0; top: 0; bottom: 0; background: var(--accent); border-radius: 6px; }
.cmp .team { position: absolute; top: -3px; bottom: -3px; width: 2px; background: var(--text); }
.muted { color: var(--muted); }
.legend { display: flex; gap: 14px; color: var(--muted); font-size: 12px; margin-top: 6px; }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 4px; vertical-align: -1px; }
.drawer { position: fixed; inset: 0 0 0 auto; width: min(760px, 100%); background: var(--surface); border-left: 1px solid var(--border); overflow-y: auto; padding: 16px; z-index: 10; box-shadow: -8px 0 24px rgba(0,0,0,.12); }
.drawer .close { float: right; }
.transcript { font-size: 13px; background: var(--surface-2); border-radius: 8px; padding: 10px; max-height: 420px; overflow-y: auto; white-space: pre-wrap; }
.improve { border-left: 3px solid var(--warn); padding: 4px 10px; margin: 8px 0; }
.improve .q { color: var(--muted); font-style: italic; }
.strength { border-left: 3px solid var(--good); padding: 4px 10px; margin: 8px 0; }
ul.tight { margin: 4px 0; padding-left: 18px; }
.row { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.empty { color: var(--muted); padding: 12px 0; }
code.url { display: block; background: var(--surface-2); padding: 6px 8px; border-radius: 6px; word-break: break-all; font-size: 12px; }
.hidden { display: none !important; }

/* ---- Sign-in, home and logins screens ---- */
body.centered { display: flex; align-items: center; justify-content: center; min-height: 100vh; padding: 16px; }
.auth { width: min(420px, 100%); }
.auth .brand { font-size: 28px; margin: 0 0 4px; }
.auth form { display: flex; flex-direction: column; gap: 4px; margin-top: 16px; }
.auth label, form.stack label { font-size: 12px; color: var(--muted); margin-top: 8px; }
.auth button, form.stack button { margin-top: 14px; padding: 9px 12px; }
form.stack { display: flex; flex-direction: column; gap: 4px; max-width: 360px; margin-top: 8px; }
.alert { padding: 8px 10px; border-radius: 8px; margin-top: 10px; font-size: 13px; background: var(--bad-soft); color: var(--bad); }
.alert.good { background: var(--good-soft); color: var(--good); }
.alert.bad { background: var(--bad-soft); color: var(--bad); }
.alert.warn { background: var(--warn-soft); color: var(--warn); }
.small { font-size: 12px; }
.centered-text { text-align: center; margin-top: 14px; }
.welcome h2 { margin: 0 0 4px; font-size: 18px; }
.tile { display: block; text-decoration: none; color: inherit; transition: border-color .12s ease; }
.tile:hover { border-color: var(--accent); }
.tile h3 { color: var(--accent); }
.actions { white-space: nowrap; }
.actions button { margin-right: 6px; }
.button-link { display: inline-block; text-decoration: none; background: transparent; color: var(--accent); border: 1px solid var(--border); border-radius: 8px; padding: 7px 12px; }
details summary { cursor: pointer; color: var(--accent); font-size: 13px; }
main > .card, main > .grid { margin-bottom: 12px; }

/* ---- Counsellor workspace ---- */
.lead-row { display: flex; flex-wrap: wrap; gap: 8px; justify-content: space-between; align-items: flex-start;
  padding: 9px 2px; border-bottom: 1px solid var(--border); cursor: pointer; }
.lead-row:last-child { border-bottom: 0; }
.lead-row:hover { background: var(--surface-2); }
.lead-main { min-width: 0; }
.lead-name { font-weight: 600; }
.lead-meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; justify-content: flex-end; }
.task-line { width: 100%; text-align: right; font-size: 12px; color: var(--muted); }
.due { color: var(--muted); }
.due.over { color: var(--bad); font-weight: 600; }
.card.inner { box-shadow: none; margin-top: 12px; }
.card.inner h4 { margin: 0 0 8px; font-size: 13px; }
.task { padding: 7px 0; border-bottom: 1px solid var(--border); }
.task:last-child { border-bottom: 0; }
.tl { display: grid; grid-template-columns: 110px 1fr; gap: 8px; padding: 5px 0; border-bottom: 1px solid var(--border); }
.tl:last-child { border-bottom: 0; }
label.muted input[type="checkbox"] { vertical-align: -2px; }

.thread { display: flex; flex-direction: column; gap: 6px; max-height: 320px; overflow-y: auto; padding: 4px 0; }
.msg { max-width: 80%; padding: 6px 10px; border-radius: 10px; background: var(--surface-2); }
.msg.out { align-self: flex-end; background: var(--accent-soft); }
.msg-body { white-space: pre-wrap; word-break: break-word; }
.msg-meta { color: var(--muted); font-size: 11px; margin-top: 2px; }
.msg-error { color: var(--bad); font-size: 11px; margin-top: 2px; word-break: break-word; }

@media (max-width: 640px) { .kpi .value { font-size: 20px; } header.bar h1 { width: 100%; } }
.brief-lead { padding: 8px 0; border-bottom: 1px solid var(--border); }
.brief-lead:last-child { border-bottom: none; }
.brief-text { white-space: pre-wrap; font: 13px/1.5 ui-monospace, SFMono-Regular, Menlo, monospace; margin: 0; }
.ai-block { padding: 8px 0; border-bottom: 1px solid var(--border); }
.ai-block:last-of-type { border-bottom: none; }
ul.tight { margin: 2px 0 0; padding-left: 18px; }

/* The exact text of a WhatsApp template, shown before it is sent. */
.tpl-preview { margin-top: 6px; padding: 8px 10px; border-left: 3px solid var(--warn); background: var(--warn-soft); color: inherit; border-radius: 4px; white-space: pre-wrap; }